Behind-the-scenes at Delta

Ever wonder how Delta pays attention to its customers during a delay? TravelSkills recently sit down with Delta CEO Richard Anderson and Mr. Anderson shared with TravelSkills their software system that they use to manage delays. Delta scores each flight with a “value” number, which is partially based on how many “high value customers” (HVC) are on board (Diamond, Platinum, Million Milers), and how many unaccompanied minors are on board. This factors how they manage their flights during irregular operations. So if you have an unaccompanied minor on board or lots of HVC’ s on board you have more priority when there are irregular operations. I would guess that other airlines utilize similar systems. TravelSkills is an excellent source of airline information (

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